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Shipping policy
This Shipping Policy applies to orders placed through bestcoffeea.shop.
For shipping assistance:
Email: info@bestcoffeea.shop
1. Free Standard Shipping
bestcoffeea.shop offers:
FREE STANDARD SHIPPING ON ALL ORDERS
There is no standard shipping charge for eligible orders placed through our website.
Any optional premium or alternative delivery service, if introduced and selected by a customer, will be clearly priced before the order is confirmed.
2. Estimated Delivery Time
Our estimated standard delivery timeframe is:
15–20 days
This is the estimated total delivery period following successful order confirmation unless a different timeframe is clearly shown for a particular product or destination.
Delivery estimates are provided in good faith.
3. Order Processing
Orders may undergo normal processing steps including:
payment verification; fraud screening; inventory confirmation; picking; packing; labelling; and transfer to a shipping carrier.
These activities are included within our overall expected delivery timeframe where reasonably possible.
4. Order Confirmation
After placing an order, customers should receive an electronic confirmation where a valid email address has been supplied.
Please check the confirmation carefully.
If you identify an error in your shipping information, contact:
as soon as possible.
5. Shipping Addresses
Customers are responsible for providing complete and accurate delivery information.
The address should include all information reasonably necessary for successful delivery, such as recipient name, street address, unit number where applicable, city, province or territory, postal code, country, and contact information.
6. Address Changes
We will make reasonable efforts to correct a shipping address if the customer contacts us before fulfilment.
However, once an order has been packed or transferred to the carrier, modification may no longer be possible.
7. Tracking Information
Where tracking is available, tracking information may be provided by email or through the customer's order information.
Tracking records sometimes require additional time to appear after a shipping label is created.
Temporary gaps between tracking updates do not necessarily mean that the parcel has been lost.
8. Multiple Packages
A single order may occasionally be delivered in more than one package.
This may occur because different products are stored at different fulfilment locations or because splitting the shipment is operationally appropriate.
Customers will not be charged additional standard shipping fees merely because an order is divided into multiple packages.
9. Delivery Delays
Although the normal delivery estimate is 15–20 days, delivery may occasionally be delayed by:
carrier congestion; severe weather; holidays; customs inspections; security checks; transportation disruption; incorrect delivery information; failed delivery attempts; labour disruption; extraordinary demand; or other circumstances outside reasonable control.
Customers should contact:
if their order has not arrived within the expected timeframe.
10. Quebec Delivery Rights
Consumers in Quebec may have specific statutory rights relating to online purchases.
Quebec's Office de la protection du consommateur states that, in certain qualifying circumstances, a consumer may cancel an online purchase if goods have not been received within 30 days following an agreed written delivery date; if no delivery date was specified, other statutory rules may apply.
Nothing in this Shipping Policy limits such mandatory rights.
11. Lost Packages
If tracking suggests that a package may have been lost, or if delivery is significantly overdue, contact:
Please provide your order number.
We may communicate with the carrier or fulfilment provider to investigate.
Where the package is confirmed lost and the seller is responsible under the applicable transaction, we will provide an appropriate remedy, which may include replacement or refund.
12. Packages Marked Delivered
If tracking shows a package as delivered but you cannot locate it, please:
check the immediate delivery area; check with household members; check with building management or reception where applicable; and allow a reasonable period for carrier tracking to reconcile.
If the package still cannot be located, contact:
We will provide reasonable assistance in investigating the delivery.
13. Damaged Packages
If your package arrives damaged, please photograph the package and the affected product where reasonably possible and contact us promptly at:
Include your order number.
We will investigate and provide an appropriate resolution under our Return and Refund Policy.
14. Incorrect Products
If you receive a product different from the one ordered, please contact us at:
We will investigate and provide instructions.
Confirmed seller errors will be handled without inappropriate return charges to the customer.
15. Failed Delivery Attempts
Where a carrier makes an unsuccessful delivery attempt, the carrier may:
attempt redelivery; hold the parcel for collection; or provide additional instructions.
Customers should follow legitimate carrier instructions promptly.
16. Unclaimed Packages
Packages not collected within the carrier's holding period may be returned.
If this happens, contact:
A returned unclaimed package will be reviewed before any refund or reshipment is processed.
17. Incorrect Address and Returned Packages
If a package is returned because the customer supplied an incorrect or incomplete address, contact us to discuss available options.
We will not impose charges that are prohibited by applicable consumer law.
18. International Fulfilment and Customs
Some orders may be processed or transported through international logistics networks.
Customs processing can occasionally affect delivery time.
Where import taxes, duties, or government-imposed charges apply, responsibility will depend on the destination, applicable law, and information provided during checkout.
Free standard shipping refers to the shipping charge imposed by bestcoffeea.shop and does not necessarily eliminate taxes, customs duties, or government charges imposed by law.
19. Order Cancellation Before Shipment
Customers wishing to cancel an order should contact:
as soon as possible.
If the order has not yet entered irreversible fulfilment, we will make reasonable efforts to cancel it.
Cancellation cannot be guaranteed once the package has been prepared or shipped.
20. Refused Deliveries
Refusing a delivery does not automatically create a refund.
If you wish to cancel or return an order, contact us so that we can provide the applicable instructions.
21. Delivery Responsibility
We use third-party carriers and logistics providers to physically transport orders.
The use of a third-party carrier does not remove mandatory seller obligations imposed by applicable Canadian consumer law.
22. Shipping and Refunds
If an eligible order is refunded, there is ordinarily no standard outbound shipping fee to refund because all standard shipping through bestcoffeea.shop is free.
Where return shipping is required, responsibility for the return cost is determined by our Return and Refund Policy and applicable law.
23. Fraudulent Delivery Claims
We may investigate suspected fraudulent or abusive claims relating to delivery, including repeated false non-delivery reports or manipulated tracking information.
This does not restrict legitimate claims involving lost, damaged, or incorrectly delivered orders.
24. Changes to Shipping Terms
We may update this Shipping Policy when carriers, fulfilment procedures, delivery regions, or legal requirements change.
Changes will not unlawfully reduce rights associated with orders already concluded.
25. Contact Us
For order tracking, delivery delays, address corrections, lost packages, damaged shipments, or other delivery enquiries:
bestcoffeea.shop
Email: info@bestcoffeea.shop
Free Standard Shipping: All Orders
Estimated Delivery Time: 15–20 Days
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