Refund policy

This Return and Refund Policy applies to purchases made through bestcoffeea.shop.

Customer service and return enquiries:

Email: info@bestcoffeea.shop

1. Our 30-Day Return Policy

bestcoffeea.shop provides customers with a 30-day voluntary return period for eligible products.

The 30-day period begins on the date the applicable product is delivered to you.

To be eligible for a return, the product must satisfy the requirements described in this policy.

This commercial return policy does not replace any mandatory consumer rights that may apply under Canadian federal or provincial law.

Canadian businesses are generally not legally required to accept ordinary change-of-mind returns unless their own policy provides otherwise, while defective goods and specific provincial consumer legislation may provide additional protections.

2. Starting a Return

To request a return, contact:

info@bestcoffeea.shop

Your return request should include:

• your full name;
• your order number;
• the product you wish to return;
• the reason for the return; and
• photographs where the product is damaged, defective, or incorrect.

Do not send a product back before receiving return instructions from our customer service team.

The address appearing on the parcel or original shipping label might belong to a carrier, warehouse, fulfilment facility, or logistics provider and might not be authorised to process customer returns.

We will provide the appropriate return instructions after reviewing your request.

3. Condition of Eligible Returns

For an ordinary change-of-mind return to qualify under our 30-day voluntary policy, the product must generally be:

unused; unworn where applicable; unopened where applicable; in substantially the same condition in which it was received; and returned with the original packaging, labels, accessories, manuals, and other components where reasonably possible.

Products showing unreasonable use, contamination, alteration, deliberate damage, or missing material components may not qualify for a full change-of-mind refund.

4. Consumable and Perishable Products

For health, hygiene, product-integrity, and safety reasons, certain consumable products cannot be resold once opened.

Where applicable, products such as coffee, coffee beans, coffee grounds, capsules, beverages, food products, ingredients, or other consumable goods generally must remain unopened, sealed, unused, and in their original saleable condition to qualify for a voluntary change-of-mind return.

Perishable products or products whose safety or freshness cannot reasonably be verified after return may be excluded from voluntary change-of-mind returns.

This exclusion does not affect a customer's rights when a product was damaged, defective, contaminated, incorrectly supplied, or otherwise subject to mandatory legal remedies.

5. Non-Returnable Items

Except where mandatory law requires otherwise, the following categories are not eligible for ordinary change-of-mind returns:

opened consumable or food products; products that have been used or consumed; perishable items; personalised or specially made products; gift cards; products damaged after delivery through customer misuse; products returned more than 30 days after delivery; and products specifically identified as final sale before purchase.

Sale or promotional products are not automatically final sale unless they were clearly identified as final sale at the time of purchase.

6. Damaged Products

Please inspect your order after delivery.

If a product arrives damaged, contact:

info@bestcoffeea.shop

Please include your order number and, where reasonably possible, clear photographs showing:

the product; the damaged area; the packaging; and the shipping label.

Photographs help us investigate damage with our fulfilment or shipping partners.

Once the issue has been reviewed, we may provide an appropriate remedy such as replacement, refund, partial refund, or another legally appropriate solution.

7. Defective Products

If a product is defective, does not function as reasonably expected, or otherwise appears to have a manufacturing defect, contact us at:

info@bestcoffeea.shop

Please provide a description of the problem and your order number.

Where appropriate, we may request photographs or other reasonable information required to assess the issue.

Nothing in this policy restricts statutory warranty or consumer protection rights applicable to defective goods.

8. Incorrect Products

If we send you a product that does not match what you ordered, please contact us at:

info@bestcoffeea.shop

We will review the issue and, where confirmed, arrange an appropriate remedy at no additional return-shipping cost to you.

9. Missing Items

If your parcel arrives but one or more products are missing, contact:

info@bestcoffeea.shop

Please include your order number, details of the missing product, and photographs of the parcel and contents where reasonably possible.

We will investigate the shipment before determining the appropriate resolution.

10. Change-of-Mind Return Shipping

For eligible returns made solely because the customer changed their mind, ordered the wrong item, or no longer wants the product, the customer is responsible for the direct cost of returning the product unless we expressly agree otherwise.

Original standard shipping is free, so no standard outbound shipping charge is deducted from an eligible refund.

11. Return Shipping for Our Error

If the return results from a confirmed error attributable to bestcoffeea.shop, such as:

a materially defective product; an incorrect product; or a product materially damaged before or during delivery,

we will provide reasonable return instructions and will not require the customer to bear an inappropriate return cost where applicable law or our resolution requires us to cover it.

12. Return Packaging

Customers should package returned products securely.

Where reasonably possible, use the original packaging or another suitable protective package to reduce the risk of damage during return transportation.

We recommend using a trackable return service for customer-arranged returns.

13. Return Inspection

After a returned product is received, it may be inspected to confirm:

the identity of the product; its condition; whether the return request falls within the applicable timeframe; whether required components are included; and whether the product qualifies for refund under this policy.

We will notify you if additional information is required.

14. Refund Approval

If the return is approved, the eligible refund will normally be issued to the original payment method.

Unless required otherwise by applicable law or agreed with the customer, refunds are not automatically converted into store credit.

15. Refund Processing Time

Once a refund is approved and issued by bestcoffeea.shop, please allow approximately 5–10 business days for the refund to appear in your account.

Actual posting time depends on your bank, credit card provider, payment processor, and financial institution.

A refund may have been successfully issued by us even though it has not yet appeared on your statement.

16. Partial Refunds

A partial refund may be considered where legally permitted and appropriate, including where an eligible change-of-mind return has been handled significantly beyond what is reasonably necessary, has missing components, or has suffered customer-caused damage.

Partial refunds will not be used to avoid mandatory statutory obligations concerning defective or non-conforming products.

17. Exchanges

If you would like to exchange an eligible product, contact:

info@bestcoffeea.shop

Exchanges are subject to availability.

If a replacement product is unavailable, we may provide a refund for an approved return.

18. Order Cancellation

If you wish to cancel an order before shipment, contact:

info@bestcoffeea.shop

as soon as possible.

We will make reasonable efforts to process the request.

However, we cannot guarantee cancellation after an order has entered fulfilment, been packed, or been transferred to a carrier.

If cancellation is no longer possible, the applicable return provisions will apply after delivery.

Mandatory provincial cancellation rights remain unaffected.

19. Refused and Unclaimed Packages

Refusing delivery or failing to collect a package does not automatically guarantee a refund.

Returned packages must first be received and reviewed.

Costs resulting from an incorrect address, unclaimed package, or customer-requested redirection may be considered where permitted by law.

20. Quebec Customers

Certain distance contracts involving consumers in Quebec are subject to specific requirements under Quebec's Consumer Protection Act.

Among other protections, consumers may have cancellation rights where statutory online-contract requirements or delivery obligations are not satisfied. Quebec's consumer authority states that in certain circumstances an online purchase may be cancelled if the goods have not been received within 30 days after the agreed delivery date.

Nothing in this policy limits those mandatory rights.

21. Fraud and Return Abuse

We reserve the right to investigate suspected fraudulent returns, including product substitution, deliberate damage, false non-delivery claims, manipulated evidence, or repeated abuse of our voluntary return programme.

This provision will not be used to deny legitimate statutory consumer rights.

22. Chargebacks

We encourage customers to contact us first if there is a problem with an order so that we have an opportunity to resolve it.

Nothing in this section prevents a customer from exercising lawful rights through their card issuer or payment provider.

23. Shopify Return Management

Shopify allows merchants to create written return policies and, where configured, return and cancellation rules for customer requests.

Our written Return and Refund Policy remains the primary description of the commercial return terms offered by bestcoffeea.shop.

24. Mandatory Rights

Nothing in this policy excludes, limits, or waives rights that cannot legally be excluded under applicable Canadian federal or provincial law.

Where mandatory legislation grants a customer stronger rights than this policy, the mandatory legislation prevails.

25. Contact Us

All return, refund, exchange, defective-product, damaged-product, cancellation, or incorrect-order enquiries should be sent to:

bestcoffeea.shop
Email: info@bestcoffeea.shop